frequently asked questions

Welcome to Seaworthy! 

Thank you for visiting. Seaworthy is a handmade, artisan jewelry line, designed and constructed in our Portland, Oregon studio. Each piece is made by hand and involves a variety of steps over multiple days. We utilize traditional metal working processes and materials that have been used for centuries. 

DIRECT QUESTIONS TO: seaworthyinfo@gmail.com

HOW LONG WILL MY ORDER TAKE TO SHIP?

All of our pieces are made to order, especially for you. Therefore, please allow two weeks for your order to ship. If you need it sooner, please email us before placing your order. 

WHAT METALS DO YOU USE? 

Each piece will state the metals used in the product listing. We use recycled brass, bronze and sterling silver. All of our ear wires are made using 14/20 gold fill or sterling silver. Our post earring are on sterling silver or gold fill with matching backs. All of our plated pieces are done in a 2 to 3 micron plating, depending on how the piece will wear. 

HOW DO I CARE FOR MY JEWELRY? 

Please take care of your jewelry by keeping it clean and away from water, soaps and lotions. Store your pieces in a dry location - preferably in the bag we send with your piece. If the piece gets something on it, wipe clean immediately. We sell  Sunshine All Metal polish cloths which can be used to clean and polish a variety of metals. You can polish your brass pieces up to a high glossy shine or allow them to darken and age. It's up to you. 

DO YOU ACCEPT RETURNS?

All the jewelry is handmade to order, so we do not accept returns. But, we want you to love your jewelry and wear it - so please contact us and we'll see if we can put together an exchange for a piece you like more. All sales are final on sale or discounted items - no returns or exchanges. 

CAN YOU REPAIR MY JEWELRY?

Yes, if you have a piece of Seaworthy jewelry that is in need of repair, please send us an email at seaworthyinfo@gmail.com.  There may be a small repair fee.

DO YOU SHIP INTERNATIONALLY?

Yes, we do.  International orders are shipped via USPS and will be delivered by local post or its affiliates.  We are unable to guarantee any delivery time frames.  Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country. Other charges and duties may also apply, depending on the items.  For more information, please contact your local customs office.

If you prefer a more secure shipping method, please choose the Priority shipping option.  If you need your package to arrive by a particular date, please contact us and we will send you a quote for Fed EX and/or UPS.

We are unable to accept returns, exchanges or repairs from our international customers due to shipping costs.

DO YOU HAVE EVER HAVE SALES?

Yes, we usually have two sales a year: once in the spring and once around the holidays. We offer a discount code on in-stock items, for orders placed during those dates only. Please join our email list if you would like to be notified of sales. 

DO YOU OFFER WHOLESALE? 

Yes, please email wholesale@seaworthypdx.com to inquire. Please include your store name, website link and a list of brands you carry. Existing stores can visit the wholesale catalog here

CAN I BUY JUST ONE EARRING, IF I LOST THE OTHER?

Yes, you can! We charge a small fee to make just one and we might need you to return the earring you still have in order to match it (since all pieces are handmade). Email seaworthyinfo@gmail.com for more information. 

I LIVE IN PORTLAND, CAN I PICK UP MY ORDER AT THE STUDIO?

Yes, we have a workshop and showroom located at 3322 NE Wasco St in Portland, Oregon. Follow us on instagram to see open studio postings or call us to make an appointment 503-894-4308.  

 We hope you enjoy what we've created. The team at Seaworthy appreciates your support.