FREQUENTLY ASKED QUESTIONS
Welcome to Seaworthy!
Thank you for visiting. Seaworthy is a handmade, artisan jewelry line, designed and constructed in our Portland, Oregon studio. Each piece is made by hand and involves a variety of steps over multiple days. We utilize traditional metal working processes and materials that have been used for centuries.
DIRECT QUESTIONS TO: firstname.lastname@example.org
HOW LONG WILL MY ORDER TAKE TO SHIP?
Ready to ship or in-stock items ship within 7 days. Everything else is made-to-order and ships within 3 to 4 weeks. All custom items take 5 to 6 weeks. If you need it sooner, please email us before placing your order.
Seaworthy is not responsible for items that are lost, stolen or damaged during shipping. Please choose the most secure shipping method if you are worried about this. We suggest Priority, Signature Required.
WHAT METALS DO YOU USE?
Each piece will state the metals used in the product description. We use solid metals; brass, bronze, sterling silver and gold (10k and 14k), and we do not plate our pieces. Solid metals can be polished, cleaned and repaired at any time, giving our pieces the best chance of standing the test of time.
All of our ear wires, posts and chains are either gold-fill, sterling silver or solid gold.
HOW DO I CARE FOR MY JEWELRY?
Please take care of your jewelry by keeping it clean and away from water, soaps and lotions. Store your pieces in a dry location - preferably in the bag we send with your piece. If the piece gets something on it, wipe clean immediately. We sell Sunshine All Metal polish cloths which can be used to clean and polish a variety of metals. You can polish your brass pieces up to a high glossy shine or allow them to darken and age. It's up to you.
DO YOU ACCEPT RETURNS?
We accept exchanges and returns for store credit within 14 days. All items must be unused and undamaged and be returned with all the original packaging. Please visit this page to begin the return process.
Please note: All sales are final on sale or discounted items. Custom sizes or lengths are final sale. Sample sale items are sold "as is" - no returns or exchanges.
CAN YOU REPAIR MY JEWELRY?
Yes, if you have a piece of Seaworthy jewelry that is in need of repair, please send us an email at email@example.com. Repair fees may apply.
DO YOU SHIP INTERNATIONALLY?
Yes, we do. International orders are shipped via USPS and will be delivered by local post or its affiliates. We are unable to guarantee any delivery time frames. Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country. Other charges and duties may also apply, depending on the items. For more information, please contact your local customs office.
If you prefer a more secure shipping method, please choose the Priority shipping option. If you need your package to arrive by a particular date, please contact us and we will send you a quote for Fed EX and/or UPS.
We are unable to accept returns, exchanges or repairs from our international customers due to shipping costs.
DO YOU HAVE EVER HAVE SALES?
Yes, we usually have two sales a year: once in the spring and once around the holidays. We offer a discount code on in-stock items, for orders placed during those dates only. Please join our email list if you would like to be notified of sales.
DO YOU OFFER WHOLESALE?
Yes, please email firstname.lastname@example.org to inquire. Please include your store name, website link and a list of brands you carry. Existing stores can visit the wholesale catalog here
CAN I BUY JUST ONE EARRING, IF I LOST THE OTHER?
Yes, you can! We charge a small fee to make just one and we might need you to return the earring you still have in order to match it (since all pieces are handmade). Email email@example.com for more information.
We hope you enjoy what we've created. The team at Seaworthy appreciates your support!